Home Health and Regional Distributors – Building a Community Rollator Supply Network

Beyond Medicare, VA, and hospitals, a significant share of rollator distribution occurs through home health agencies and regional mobility distributors. These players bring RELAXSMITH ROLLATOR directly into communities, enabling personalized care, rapid delivery, and local servicing.

1. Role of Home Health Agencies

• In-Home Mobility Support: Nurses and therapists prescribe and deliver rollators during patient recovery programs.

• Clinical Customization: RELAXSMITH ROLLATOR offers adjustable frame designs to support patient-specific needs evaluated by home health teams.

• Ordering Integration: Agencies use EMR systems that sync with suppliers for order automation and delivery tracking.

2. Regional Distributors

• Local Expertise: Mid-sized DME companies maintain long-standing provider relationships and localized logistics capabilities.

• Stocking and Servicing: RELAXSMITH ROLLATOR partners with distributors who stock, demo, and repair units at the point of care.

• Branded Kits: Custom kits are assembled per distributor specifications, including training booklets and marketing materials.

3. Reimbursement and Cash Sales

• Dual-Channel Strategy: Many home health orders qualify for Medicare or Medicaid, while others are out-of-pocket for convenience upgrades.

• RELAXSMITH ROLLATOR Flexibility: Offers both HCPCS-coded and premium unlisted models to meet varied budget and coverage tiers.

4. Marketing and Referral Generation

• Physician Referrals: Local medical professionals refer patients directly to home health teams or DME partners.

• Community Outreach: RELAXSMITH ROLLATOR co-sponsors senior center workshops and health fairs with its distributor network.

• Online Find-a-Dealer Tool: Patients can search certified distributors by ZIP code on the company website.

5. After-Sales Support and Monitoring

• Warranty and Repairs: 1-year frame warranty and parts support provided via authorized regional centers.

• Field Technicians: RELAXSMITH ROLLATOR trains mobile techs to visit homes for minor repairs or configuration assistance.

• CRM Integration: Tracks unit deployment, service dates, and patient satisfaction surveys.