Training Field Teams to Assist Customers in Loading a Rollator into a Car Trunk

Field representatives and customer service agents are often the first point of contact for customers struggling to load a rollator into a car trunk. Equipping your team with training and tools to guide users through this process ensures higher satisfaction, reduces return rates, and improves long-term brand perception. This guide outlines how to teach best practices and spot potential safety concerns.

Your field team should understand all folding variants of your product catalog:

• Single-button vs. multi-latch folding designs

• Frame lock indicators and audible clicks

• Common issues that prevent full fold

When teaching users to load a rollator into a car trunk, they must first be confident in folding and securing the rollator completely.

Demonstrate and practice lifting techniques that reduce back strain or wrist fatigue. Best practices include:

• Bending knees rather than back

• Keeping the rollator close to the body

• Gripping using padded or structural lift points

Assist users with limited range of motion by recommending accessories like rolling ramps or trunk liners.

Make sure customers are aware of trunk space constraints. Many sedans and crossovers vary in clearance:

• Measure trunk depth and height before delivery

• Offer storage recommendations: upright vs. flat

• Alert users to removable seats or trunk floors

Document compatibility with popular vehicle models to make your team’s job easier.

Proper guidance on how to load a rollator into a car trunk builds customer independence and prevents misuse. By training your field team with foldability, ergonomics, and spatial awareness skills, you empower them to solve problems efficiently and support customers with empathy and precision.

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